Refund policy

Return window
You may request a return within 14 days of receiving your order.

Eligible returns
To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • With tags/packaging

  • Free of stains, odors (smoke/perfume), pet hair, or damage

Non-returnable items
Because many of our products are produced in small batches or made-to-order, the following are final sale and not eligible for return or exchange:

  • Custom / personalized items

  • Limited drops

  • Items marked “Final Sale”

  • Gift cards

Damaged, defective, or wrong item
If your item arrives damaged/defective or you received the wrong item, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/video of the issue (and the packaging if damaged)
    We will offer a replacement or refund depending on stock availability.

Sizing exchanges
If you need a different size and stock is available, we can offer an exchange. Customer is responsible for return shipping. We’ll ship the replacement once the original item is received and inspected.

Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved:

  • Refunds are issued to the original payment method

  • Shipping costs are non-refundable

  • Refund timing depends on your bank/payment provider

Return shipping
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.

How to start a return
Email us at MINDURCOMPANY@GMAIL.COM with your order number and reason for return.